Shipping Returns
Important Notice
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To request a return and obtain an RMA (Return Merchandise Authorization), customers must contact our sales team in advance at hinges@watersonusa.com
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Custom-made orders are non-refundable.
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Shipping costs, duties, tariffs, customs fees, import taxes, credit card fees, and other payment processing fees are non-refundable under all circumstances.
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All returns require prior written approval.
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Returns sent without approval will not be accepted.
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The customer is responsible for all return freight and related charges.
- Please do not send your purchase back to the manufacturer.
General Return Conditions - Unused Products
To be eligible for return consideration, all items must:
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Be returned in the same condition as received
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Be unused and not installed
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Be returned in original packaging (damaged packaging may be accepted if the product itself is unused)
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Include the RMA form in the return package.
General Return Conditions - Products used
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Products showing clear signs of installation, use, modification, repainting, or damage are generally not eligible for return, as they cannot be resold without rework.
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In such cases, return eligibility will be determined solely by our Quality Department after inspection.
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Approval is not guaranteed.
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Include the RMA form in the return package.
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Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Order Value
Table 1: Order Under $3,000 - Return Period ( From Receiving Date )
|
Return Period |
Fee |
|
Return Within 30 Days |
Service Fee $60.00 per order |
|
Return Within 60 Days |
25% Restocking Fee |
|
Return Within 120 Days |
45% Restocking Fee |
|
Return After 120 Days |
Non-refundable |
|
Custom Made Orders |
Non-refundable |
Table 2: Order Over $3,000 - Return Period ( From Receiving Date )
|
Return Period |
Fee |
|
Return Within 60 Days |
50% Restocking Fee |
|
Return After 60 Days |
Non-refundable |
