Do I need to prepare anything before installing Waterson hinges?
Waterson hinges are built for hassle-free installation, but we still suggest reading through our installation guide beforehand. You can find it on our Installation page.
How can I adjust the tension?
Our hinges feature a clearly marked tension panel for quick and simple adjustments. For full guidance, please refer to the Adjustment page.
What’s included in the warranty?
The warranty covers any material or manufacturing defects. It doesn’t apply to issues caused by shipping, impact, improper storage, or misuse. For full terms, visit our Warranty page.
How do I get a quote for bulk orders?
Just leave your request on our Request Quotation page, and our team will reach out within 12 hours. Need help right away? Give us a call.
Where are products shipped from?
Most of our orders ship from warehouses in Michigan and California.
For urgent or high-volume orders, we may also ship directly from our Taiwan headquarters. FedEx or UPS handles most deliveries (1–5 business days), while large-volume orders go by ocean freight (30–60 days).
What’s the delivery time?
Once your payment is confirmed, shipping usually takes 3–5 business days, depending on your region.
How is the shipping fee calculated?
Shipping costs depend on domestic courier rates and the weight of your package. Since we ship within the U.S., charges are typically standard.
How do I track my shipment?
We’ll send a confirmation email with a tracking number after your order ships. You can use this number to follow the delivery progress.