770.767.3525
What Is Your Return Policy?
Important Notice
To request a return and obtain an RMA (Return Merchandise Authorization), customers must contact our sales team in advance at hinges@watersonusa.com
- Custom-made orders are non-refundable.
- Shipping costs, duties, tariffs, customs fees, import taxes, credit card fees, and other payment processing fees are non-refundable under all circumstances.
- All returns require prior written approval.
- Returns sent without approval will not be accepted.
- The customer is responsible for all return freight and related charges.
General Return Conditions – Unused Products
To be eligible for return consideration, all items must:
- Be returned in the same condition as received
- Be unused and not installed
- Be returned in original packaging (damaged packaging may be accepted if the product itself is unused)
- Include the RMA form in the return package
General Return Conditions – Products Used
Products showing clear signs of installation, use, modification, repainting, or damage are generally not eligible for return, as they cannot be resold without rework.
- In such cases, return eligibility will be determined solely by our Quality Department after inspection.
- Approval is not guaranteed.
- Include the RMA form in the return package.
Order Value
Table 1: Orders Under $3,000
Return Period (From Receiving Date)
| Return Period | Fee |
|---|---|
| Return Within 30 Days | Service Fee $60.00 per order |
| Return Within 60 Days | 25% Restocking Fee |
| Return Within 120 Days | 45% Restocking Fee |
| Return After 120 Days | Non-refundable |
| Custom Made Orders | Non-refundable |
Table 2: Orders Over $3,000
Return Period (From Receiving Date)
| Return Period | Fee |
|---|---|
| Return Within 60 Days | 50% Restocking Fee |
| Return After 60 Days | Non-refundable |